MANAGED IT SERVICES

CIO LEADERSHIP

We provide our customers with an ongoing IT roadmap including: strategy, policy, budgeting, resourcing & planning. We partner with our customers and become part of their team.

  • Strategic planning
  • IT budgeting & resourcing
  • IT Policy planning & review
  • Technology Life Cycle Management
  • Vendor management
  • Cyber Security Management

"Steve Kim wrapped up multiple issues with only my delays between communication. Thank you"

Sean Martin AVP of Communication & Development, Arapahoe Credit Union

Our Customer IT Priorities

Security

Internet Web Protection
Endpoint Detection Response
Firewall & VPN Monitoring
Managed Threat Detection Response
Anti-Ransomware
Exploit Prevention

Business Continuity

Disaster Recovery Planning
Monitoring Alert Management
Daily Test Restore
Time & Cost to Recover
Documentation
Policy Execution

Employee Support

Helpdesk-Desktop Support
Remote Desktop Access
Employee Productivity Optimization
Employee Onboard-Off Boarding
O365 Administration & Support
24x7 Support

Response Times

1st Call Resolution
Ticket Escalation Management
BI Driven Automation
24 x 7 Support
Onsite Dispatch
Access Protocol

Vendor Management

Support Management
Issue Management
Warranty Management
Distribution Partnerships
Vendor Relationships
Trust X Alliance

Projects + Procurement

Project Management
Project Scoping-Design Builds
Planning-Delivery-Execution
Procurement Management: HW, SW, O365
Life Cycle Management
O365 Licensing Experts

Proactive Maintenance

Monitoring & Alert Management
Patch Management
Data Collection-Analysis
BI Driven Automation
Firmware Updates
Documentation & Reporting

VCIO

IT Roadmap
Budget Management
Future Planning
New Technology Vetting
Process Optimization & Automation
Policy Management

Our Customer IT Priorities​

Security

Internet Web Protection
Endpoint Detection Response
Firewall & VPN Monitoring
Managed Threat Detection Response
Anti-Ransomware
Exploit Prevention

Business Continuity

Disaster Recovery Planning
Monitoring Alert Management
Daily Test Restore
Time & Cost to Recover
Documentation
Policy Execution

Employee Support

Helpdesk-Desktop Support
Remote Desktop Access
Employee Productivity Optimization
Employee Onboard-Off Boarding
O365 Administration & Support
24x7 Support

Response Times

1st Call Resolution
Ticket Escalation Management
BI Driven Automation
24 x 7 Support
Onsite Dispatch
Access Protocol

Vendor Management

Support Management
Issue Management
Warranty Management
Distribution Partnerships
Vendor Relationships
Trust X Alliance

Projects + Procurement

Project Management
Project Scoping-Design Builds
Planning-Delivery-Execution
Procurement Management: HW, SW, O365
Life Cycle Management
O365 Licensing Experts

Proactive Maintenance

Monitoring & Alert Management
Patch Management
Data Collection-Analysis
BI Driven Automation
Firmware Updates
Documentation & Reporting

vCIO

T Roadmap
Budget Management
Future Planning
New Technology Vetting
Process Optimization & Automation
Policy Management

Your Platte River Networks Team

Your PRN Team delivers you comprehensive managed IT services:

Leadership Team

vCIO, IT Roadmap, Budget, Planning
  • Technical Account Manager
  • Support Team Lead
  • Shared Services Team Lead
  • Project Manager
  • Procurement Manager

Support Services Team

Immediate Support, Service Level Optimization
  • Team Lead
  • Triage Technicians
  • Support Technicians
  • Support Engineers

Shared Services Team

Alert & Patch Management Incident
  • Team Lead
  • Shared Services Technicians
  • Shared Services Engineers
  • Elite Security Team: Threat Monitoring, Hunting, Detecting & Incident Response

Professional Services Team

Project Scoping, Implementation & Management
  • Project Managers
  • Project Engineers
  • Project Technicians
  • Solutions Architects

Procurement Services Team

Technology Hardware & Software Expertise
  • Hardware & Software Specalists
  • Warranty Management
  • O365 and Microsoft Experts
  • Complete Technology Life Cycle Management

Trust X Alliance Team

Ingrams Micro’s 350+ Top IT Solution Providers
  • Direct access to the top managed IT partners across the globe
  • Access to top experts for all business vertical & technology needs
  • Immediate access to onsite support in all major North American marketsIngrams

CONTACT US

If this is an emergency or requires technical assistance, please CALL US: 303.255.1941

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