MANAGED IT SERVICES
HELP DESK
We staff our Intuition Help Desk with highly qualified engineers located here in the USA. Our customers have direct and immediate access to Level I, II and III remediation and support.
Your Intuition dedicated team of engineers manage and support your end users by providing:
- Workstation-Desktop Support
- Email-Outlook-Google & Microsoft 365 Support
- Remote Access & Mobile Device Support
- Application Support
- Problem & Change Management Tracking
- Issue Based Ticketing & Extensive Reporting
Our Customer IT Priorities
Security
Endpoint Detection Response
Firewall & VPN Monitoring
Managed Threat Detection Response
Anti-Ransomware
Exploit Prevention
Business Continuity
Monitoring Alert Management
Daily Test Restore
Time & Cost to Recover
Documentation
Policy Execution
Employee Support
Remote Desktop Access
Employee Productivity Optimization
Employee Onboard-Off Boarding
O365 Administration & Support
24x7 Support
Response Times
Ticket Escalation Management
BI Driven Automation
24 x 7 Support
Onsite Dispatch
Access Protocol
Vendor Management
Issue Management
Warranty Management
Distribution Partnerships
Vendor Relationships
Trust X Alliance
Projects + Procurement
Project Scoping-Design Builds
Planning-Delivery-Execution
Procurement Management: HW, SW, O365
Life Cycle Management
O365 Licensing Experts
Proactive Maintenance
Patch Management
Data Collection-Analysis
BI Driven Automation
Firmware Updates
Documentation & Reporting
VCIO
Budget Management
Future Planning
New Technology Vetting
Process Optimization & Automation
Policy Management
Our Customer IT Priorities​
Security
Internet Web Protection
Endpoint Detection Response
Firewall & VPN Monitoring
Managed Threat Detection Response
Anti-Ransomware
Exploit Prevention
Business Continuity
Disaster Recovery Planning
Monitoring Alert Management
Daily Test Restore
Time & Cost to Recover
Documentation
Policy Execution
Employee Support
Helpdesk-Desktop Support
Remote Desktop Access
Employee Productivity Optimization
Employee Onboard-Off Boarding
O365 Administration & Support
24x7 Support
Response Times
1st Call Resolution
Ticket Escalation Management
BI Driven Automation
24 x 7 Support
Onsite Dispatch
Access Protocol
Vendor Management
Support Management
Issue Management
Warranty Management
Distribution Partnerships
Vendor Relationships
Trust X Alliance
Projects + Procurement
Project Management
Project Scoping-Design Builds
Planning-Delivery-Execution
Procurement Management: HW, SW, O365
Life Cycle Management
O365 Licensing Experts
Proactive Maintenance
Monitoring & Alert Management
Patch Management
Data Collection-Analysis
BI Driven Automation
Firmware Updates
Documentation & Reporting
vCIO
T Roadmap
Budget Management
Future Planning
New Technology Vetting
Process Optimization & Automation
Policy Management
Your Platte River Networks Team
Your PRN Team delivers you comprehensive managed IT services:
Leadership Team
- Technical Account Manager
- Support Team Lead
- Shared Services Team Lead
- Project Manager
- Procurement Manager
Support Services Team
- Team Lead
- Triage Technicians
- Support Technicians
- Support Engineers
Shared Services Team
- Team Lead
- Shared Services Technicians
- Shared Services Engineers
- Elite Security Team: Threat Monitoring, Hunting, Detecting & Incident Response
Professional Services Team
- Project Managers
- Project Engineers
- Project Technicians
- Solutions Architects
Procurement Services Team
- Hardware & Software Specalists
- Warranty Management
- O365 and Microsoft Experts
- Complete Technology Life Cycle Management
Trust X Alliance Team
- Direct access to the top managed IT partners across the globe
- Access to top experts for all business vertical & technology needs
- Immediate access to onsite support in all major North American marketsIngrams
CONTACT US
If this is an emergency or requires technical assistance, please CALL US: 303.255.1941
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