Managed IT Services

Intuition maintains, maximizes and secures your entire IT infrastructure including all hardware, applications, data, users & endpoints.

Our Customer IT Priorities

Security

Internet Web Protection
Endpoint Detection Response
Firewall & VPN Monitoring
Managed Threat Detection Response
Anti-Ransomware
Exploit Prevention

Business Continuity

Disaster Recovery Planning
Monitoring Alert Management
Daily Test Restore
Time & Cost to Recover
Documentation
Policy Execution

Employee Support

Helpdesk-Desktop Support
Remote Desktop Access
Employee Productivity Optimization
Employee Onboard-Off Boarding
O365 Administration & Support
24x7 Support

Response Times

1st Call Resolution
Ticket Escalation Management
BI Driven Automation
24 x 7 Support
Onsite Dispatch
Access Protocol

Vendor Management

Support Management
Issue Management
Warranty Management
Distribution Partnerships
Vendor Relationships
Trust X Alliance

Projects + Procurement

Project Management
Project Scoping-Design Builds
Planning-Delivery-Execution
Procurement Management: HW, SW, O365
Life Cycle Management
O365 Licensing Experts

Proactive Maintenance

Monitoring & Alert Management
Patch Management
Data Collection-Analysis
BI Driven Automation
Firmware Updates
Documentation & Reporting

VCIO

IT Roadmap
Budget Management
Future Planning
New Technology Vetting
Process Optimization & Automation
Policy Management

Our Customer IT Priorities​

Security

Internet Web Protection
Endpoint Detection Response
Firewall & VPN Monitoring
Managed Threat Detection Response
Anti-Ransomware
Exploit Prevention

Business Continuity

Disaster Recovery Planning
Monitoring Alert Management
Daily Test Restore
Time & Cost to Recover
Documentation
Policy Execution

Employee Support

Helpdesk-Desktop Support
Remote Desktop Access
Employee Productivity Optimization
Employee Onboard-Off Boarding
O365 Administration & Support
24x7 Support

Response Times

1st Call Resolution
Ticket Escalation Management
BI Driven Automation
24 x 7 Support
Onsite Dispatch
Access Protocol

Vendor Management

Support Management
Issue Management
Warranty Management
Distribution Partnerships
Vendor Relationships
Trust X Alliance

Projects + Procurement

Project Management
Project Scoping-Design Builds
Planning-Delivery-Execution
Procurement Management: HW, SW, O365
Life Cycle Management
O365 Licensing Experts

Proactive Maintenance

Monitoring & Alert Management
Patch Management
Data Collection-Analysis
BI Driven Automation
Firmware Updates
Documentation & Reporting

vCIO

T Roadmap
Budget Management
Future Planning
New Technology Vetting
Process Optimization & Automation
Policy Management

Your Platte River Networks Team

Your PRN Team delivers you comprehensive managed IT services:

Leadership Team

vCIO, IT Roadmap, Budget, Planning
  • Technical Account Manager
  • Support Team Lead
  • Shared Services Team Lead
  • Project Manager
  • Procurement Manager

Support Services Team

Immediate Support, Service Level Optimization
  • Team Lead
  • Triage Technicians
  • Support Technicians
  • Support Engineers

Shared Services Team

Alert & Patch Management Incident
  • Team Lead
  • Shared Services Technicians
  • Shared Services Engineers
  • Elite Security Team: Threat Monitoring, Hunting, Detecting & Incident Response

Professional Services Team

Project Scoping, Implementation & Management
  • Project Managers
  • Project Engineers
  • Project Technicians
  • Solutions Architects

Procurement Services Team

Technology Hardware & Software Expertise
  • Hardware & Software Specalists
  • Warranty Management
  • O365 and Microsoft Experts
  • Complete Technology Life Cycle Management

Trust X Alliance Team

Ingrams Micro’s 350+ Top IT Solution Providers
  • Direct access to the top managed IT partners across the globe
  • Access to top experts for all business vertical & technology needs
  • Immediate access to onsite support in all major North American marketsIngrams

"I am really impressed! Very friendly and professional! Each associate that I have worked with has gone above and beyond to meet my needs. Thank you!"

Tina Wert Controller, Wickham Tractor Company

CONTACT US

If this is an emergency or requires technical assistance, please CALL US: 303.255.1941

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