What do Awards Really Mean?
For the second year in a row, we’ve been selected as the Channel Partner 360º Business Value Award Winner. In the press release, we attribute our growth and success to the:
“…managed services product Intuition, a proactive monitoring and maintenance suite bundled within the Cloud and capable of handling clients’ entire IT infrastructure. Intuition provides 24×7 remote and onsite management of network environments; including cloud based business class: antivirus, email security, web security, offsite backup, disaster recovery and business continuity.”
But, anyone who runs a service knows there is much more to the story than a good product. Every part of a business needs to work together to create a genuinely good customer experience so Channel Partners wrote a case study about us.
Here’s How We did It
To get started with someone who needs a technical business solution, all we need is their physical address. Next, we perform a complementary technology and telecom on-site OR remote Discovery of their environment. Throughout the process, one person serves as the point of contact. They have the expertise to understand a business’ needs and provide a proposal addressing the business’ technology needs within a few days if required. The turnaround is simple and quick.
We use the simple and quick theme throughout our entire business process. If a client experiences any problems with a service, like their telecom provider, we can handle it. One phone number is all they need for everything, then we can get the problem resolved remotely or with boots on the ground, but problems are the exception to the rule. Most of the time, customers are thrilled with their new technology and capabilities.
Being an industry leader comes with perks. We get to talk to other industry leaders and share information on what is working and what isn’t at trade shows and board meetings. Our peers are our best resource, but we still need to be ahead of the curve. To stay in the lead, we do our own research and testing in-house before rolling out new services and solutions to clients. Some of the test take an entire year! The solution we end up using internally is what we recommend to clients.
Then, the Awards
Awards come after years of providing stellar results on a daily basis. We’ve worked hard to get here, but staying ahead isn’t a walk in the park. Most networking businesses have a mix of good days and bad days. When you win awards, you have an even bigger responsibility to make sure every day is a good day. Clients have high expectations for the solutions we provide. Competitors are watching us, waiting to capitalize on a misstep, but we wouldn’t have it any other way.
We are proud of our clients continued support and employees’ hard work and dedication. Thank you for helping us receive this high honor!